Harvey Nichols – Business plan for change

Delivering a business plan to match a clear vision for ecommerce

Harvey Nichols had a clear intent to deliver a superior personalised online experience for their customers.  They employed us with POD1 to flesh out this vision into a five year plan covering all resources needed to provide a scalable ecommerce operation. The plan covered

–    Revenue projections against market indicators and business benchmarks

–    Costing all elements of the ecommerce operation at different scales

–    Realistic plans to enable this growth

This plan provided a sounding board for the owners to assess business scale and its likely impact.