We helped Beyonce shop at Harvey Nichols
Whilst we were privileged to bump into a certain Beyonce Knowles and Jay Z whilst shopping at Harvey Nichols, we were even prouder helping improve the customer service experience online.
- Assessed their content creation process from Photography through to copy to improve productivity.
- Recommended improvements in their order fulfilment processes and management structure.
- Created a three-year business plan and investment model for eCommerce growth.
Harvey Nichols have grown their reputation as one of the worlds leading destination fashion stores.