Retail Week – Retail Surgery October 29, 2010

Research by online retail analyst Transaction Partnership has revealed the six major main IT excuses used by firms who have yet to launch their own e-tail sites. IT director Steve Goodheart said: “All across the country IT bosses are sitting there knowing that they are falling behind their competitors because they need to go online [...]

There is no doubt that offering real-time interaction is providing a ‘step change’ in e-tailers’ customer service and revolutionising the personalisation of the relationship between the two. By Steve Goodheart Technically it is becoming much easier and more cost effective to talk to the online customer in real-time or offer an instant phone or email [...]

High-street retailers need more than ever to beef up their online presence, said Liverpool retail consultancy The Transaction Partnership. Director Steve Goodheart said: “I can foresee a time when shoppers will rely almost entirely on price comparison websites to drive them to the best price, putting those retailers not featured on these sites at a [...]

The recession has created a new breed of savvy bargain-hunter consumers, using the internet to chase value from fashion retailers. These consumers are from all age ranges and backgrounds and their thirst for value means they are shopping in a fickle manner, using the power of web search to constantly track value from retailers. But [...]

Drapers Record – Friday 21st November 2008   “The site is understood to have been created by Transaction Partnership”.  Really we delivered the site alongside Code Computer Love the web designers and BTFresca the web platform providers.   http://www.drapersonline.com/news/2008/11/matalan_to_trial_web_sales.html www.drapersonline.com

“Another record Christmas” for Pets at Home Pets at Home has achieved “another record Christmas”, with like-for-like sales up by 10.4% in the six weeks to January 8th. In the financial year to date representing the 41 weeks beginning March 28th 2008, like-for-like sales are up by 7.2% and total sales by 13.4%. Chief executive Matt [...]

Retailers still missing online tricks  North West Business Insider – 19 January 2009 The half of the UK’s top 130 retailers not yet selling online missed out on more than £100m of sales over Christmas according to Liverpool consultancy Transaction Partnership. The company, formed a year ago by ex-Littlewoods executives Steve Goodheart and Richard Blanchard, [...]

Royal Mail research found that catalogue readers spent 13% more than the average shopper. This is yet another piece of evidence in the armoury of multi-channel retailers, but will be unwelcome news for two big UK companies.  Asda has had to delay publishing its new Asda Direct catalogue back from October to the end of the [...]