Research by online retail analyst Transaction Partnership has revealed the six major main IT excuses used by firms who have yet to launch their own e-tail sites. IT director Steve Goodheart said: “All across the country IT bosses are sitting there knowing that they are falling behind their competitors because they need to go online [...]

There is no doubt that offering real-time interaction is providing a ‘step change’ in e-tailers’ customer service and revolutionising the personalisation of the relationship between the two. By Steve Goodheart Technically it is becoming much easier and more cost effective to talk to the online customer in real-time or offer an instant phone or email [...]

THE man who first took the Littlewoods’ empire online has warned retailers that websites which are “too smart” can drive customers away. Steve Goodheart of Liverpool-based online analysts, Transaction Partnership, said many retailers risk missing out on the internet sales boom through the over use of tools such as real-time interaction which allows them to [...]

Liverpool Echo – Friday 21st November 2008 Headline is potentially misleading! The sites we have launched turnover circa £1bn p.a. not us. http://www.liverpoolecho.co.uk/liverpool-news/business-news/2008/11/21/e x-littlewoods-bosses-hit-1bn-100252-22310229/ www.liverpoolecho.co.uk

Drapers Record – Friday 21st November 2008   “The site is understood to have been created by Transaction Partnership”.  Really we delivered the site alongside Code Computer Love the web designers and BTFresca the web platform providers.   http://www.drapersonline.com/news/2008/11/matalan_to_trial_web_sales.html www.drapersonline.com

http://www.theretailbulletin.com/news/queens_speech_to_spark_mass_rush_to_the_online_sales_16-12-08/ Thursday 25th December 2008 The Queen’s Speech will signal the biggest ever rush to the sales on Christmas Day as customers take advantage of the lull in festivities to shop online, analysts have predicted. Online expert Transaction Partnership, which advises retailers like Matalan and O’Neill, has pinpointed 3pm on December 25 as the key [...]

http://www.retail-week.com/multichannel/2009/01/digital_strategy_online_advantage.html Published: 09 January 2009 00:08  Web discounts have grabbed customer attention over Christmas but exploiting the online world to its fullest could prove make or break in this tough economic climate. Joanna Perry reports.  The likelihood of falling store sales in 2009 might make the online doubters think again. Even Matalan – which, along [...]

Queen’s Christmas message cues the start of online sales shopping 22nd December 2009 LONDON – Thousands of people will use the Queen’s speech on Christmas day as the signal to begin their online sales shopping activity, a new survey is predicting. The research, compiled by Transaction Partnership, suggests that at 3pm on Christmas day will [...]

Retailers still missing online tricks  North West Business Insider – 19 January 2009 The half of the UK’s top 130 retailers not yet selling online missed out on more than £100m of sales over Christmas according to Liverpool consultancy Transaction Partnership. The company, formed a year ago by ex-Littlewoods executives Steve Goodheart and Richard Blanchard, [...]